Privacy Policy

Privacy Policy

Last Updated: 10/29/2025

At The Tools Vault (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.thetoolsvault.com), use our services, or interact with us in any way.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to operate effectively and provide you with the best experience possible, including:

a. Personal Information:

  • Name, email address, phone number, billing and shipping addresses, and payment information.

b. Rental & Account Information:

  • Details related to your tool rentals, reservations, access history, and account activity.

c. Usage Data:

  • Information about your interactions with our website or app, such as pages viewed, time spent, and device identifiers.

d. Cookies and Tracking Technologies:

  • Small files stored on your device to enhance website performance and personalize your experience.

e. Security and Monitoring Data:

  • Video Surveillance: Our facilities are equipped with 24/7 live and recorded security cameras to protect our customers, staff, and property. These recordings may be used for safety, operational, and theft prevention purposes.
  • GPS Tracking: Certain tools and equipment may contain GPS or similar tracking technology to prevent loss or theft. Tracking data is only accessed when necessary to recover lost, stolen, or unreturned equipment.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing, operating, and improving our services.
  • Managing your reservations, rentals, and accounts.
  • Communicating with you regarding transactions, updates, or customer support.
  • Sending marketing and promotional materials (only with your consent).
  • Monitoring and enhancing the safety and security of our facilities, customers, and inventory.
  • Complying with legal obligations and enforcing our terms and policies.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share data in the following cases:

  • Service Providers: With trusted partners who assist with website operations, payment processing, marketing, or logistics.
  • Legal and Safety Requirements: When required by law, court order, or to protect our rights, customers, or property.
  • Security and Theft Prevention: GPS or surveillance data may be shared with law enforcement or insurance representatives if equipment is lost, stolen, or involved in a security incident.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
Please note that while we strive to protect your information, no online system or storage method is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or update your personal information.
  • Request deletion of your data, subject to legal or contractual obligations.
  • Opt out of marketing communications.
  • Withdraw consent where applicable.

To exercise these rights, contact us at sales@thetoolsvault.com

6. Cookies

Our website uses cookies to enhance your experience and analyze site usage. You may disable cookies through your browser settings, though this may affect certain site features.

7. Video Surveillance and Tracking Notice

By entering our premises or using our services, you acknowledge and consent to:

  • Continuous video surveillance for safety and loss prevention.
  • The potential use of GPS-enabled tracking on certain rental tools and equipment.
    These measures are implemented solely for security, operational integrity, and theft prevention, not for personal monitoring.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated “Last Updated” date. We encourage you to review it regularly.

9.”Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

SMS Terms & Conditions

  1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  1. Types of SMS Communications:

If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
  •  

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”

  1. Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

  1. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

  1. Opt-In Method:

You may opt in to receive SMS messages from [Company Name] in the following ways (This is an example. Please include the method used.)

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form
  1. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  1.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

  • Additional Options:
  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  1. Standard Messaging Disclosures:
  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

The Tools Vault
Email: sales@thetoolsvault.com
Address: 5140 Foothills Blvd Suite 120, Roseville, CA 95747
Website: www.thetoolsvault.com